News
Over the last 12 months, Media Training Masterclasses Ltd has been quietly working with a number of our key clients to help them develop credible messages and justifications that support their environmental policies.
With global warming such a serious issue, each one of us has become aware of our carbon footprint and the need to reduce it. For many organisations, we have provided an external view that has helped them create credible responses to questions about how they are dealing with climate change.
For many, it has become obvious that there are more than just social responsible reasons for cutting carbon emissions. It actually makes good economic sense to reduce our dependency on increasingly expensive imported energy. As we approach the final 50 years of having an oil based economy, we will see globalisation begin to loosen its grip and economics swing back in favour of local manufacture and consumption.
No where is this more apparent than in agriculture. Without oil, it will be more and more expensive and difficult to cultivate the land, harvest and distribute food and remove the waste that modern city based society creates. Forward-looking organisations are now planning for the low carbon economy of the future and as a result making investment decisions about how and where their will source their energy. No where is this more important than in the power industry, who face a growing gap between consumption and generation as existing plant is retired. With construction projects that can take up to twenty years to build, key decisions have to be made now.
What those decisions are and how they are communicated are important and Media Training Masterclasses consultants are proud to be working in this field alongside leaders from across a range of industries, bringing their wide experience and knowledge to help create and deliver the messages.
New MTM courses
Telephone call centres are invading all of our lives and increasingly we find our contact with them frustrating and unsatisfying.
To help call centre operators become more effective and customer service focused, Media Training Masterclasses has developed a range of courses aimed at improving the effectiveness of operators in creating empathy with customers, delivering the messages and providing solutions that customers will appreciate.
~Voice Skills for Call Centre Operators is a specialist course run by our vocal coaches and helps operators demonstrate that they are listening to the customer, understanding their needs, care about the customers experience and can provide the positive solutions.
For more details call us on (+44) 01386 859664 or email us info@media-training-masterclasses.co.uk